{"id":5213,"date":"2022-09-07T15:36:55","date_gmt":"2022-09-07T19:36:55","guid":{"rendered":"https:\/\/cavac.qc.ca\/?page_id=5213"},"modified":"2025-05-14T15:03:30","modified_gmt":"2025-05-14T19:03:30","slug":"declarations-de-services-et-mecanisme-de-plainte","status":"publish","type":"page","link":"https:\/\/cavac.qc.ca\/en\/about-cavac\/declarations-de-services-et-mecanisme-de-plainte\/","title":{"rendered":"Service statement and complaint mechanism"},"content":{"rendered":"<style>.kb-row-layout-id5213_693bcf-e9 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_693bcf-e9 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_693bcf-e9 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id5213_693bcf-e9 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_693bcf-e9 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id5213_693bcf-e9 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_693bcf-e9 alignnone page_title_row wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col,.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_a6ca6c-d8{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_a6ca6c-d8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_a6ca6c-d8 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center has-blue-color has-text-color has-wpdc-extra-large-font-size\">\u00c0 propos du CAVAC | Service statement and complaint mechanism<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_1b5c71-48 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_1b5c71-48 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_1b5c71-48 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id5213_1b5c71-48 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_1b5c71-48 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id5213_1b5c71-48 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_1b5c71-48 alignnone row_spacing wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_1b1735-58 > .kt-inside-inner-col,.kadence-column5213_1b1735-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_1b1735-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_1b1735-58 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_1b1735-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_1b1735-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_1b1735-58{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_1b1735-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_1b1735-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_1b1735-58 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-wpdc-large-font-size\"><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/06\/Offre-emploi-TRIO-3-1024x538.png\" alt=\"\" class=\"wp-image-3293 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-center has-wpdc-large-font-size\"><strong>CAVAC are concerned about providing quality service. <\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-wpdc-medium-font-size\">In addition, they are governed by the <em>Loi visant \u00e0 aider les personnes victimes d&#8217;infraction criminelles et \u00e0 favoriser leur r\u00e9tablissement<\/em> (LAPVIC).<\/p>\n\n\n\n<p class=\"has-text-align-center has-wpdc-medium-font-size\">Thus, each of the 17 CAVAC, covering all the administrative regions of the province, have a service statement informing you of their comitments and including a complaint mechanism.<\/p>\n\n\n\n<p class=\"has-text-align-center has-wpdc-medium-font-size\">You can view these service statements by clicking on the buttons below.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id5213_49d232-21 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_49d232-21 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_49d232-21 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_cb851a-27 > .kt-inside-inner-col,.kadence-column5213_cb851a-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_cb851a-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_cb851a-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_cb851a-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_cb851a-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_cb851a-27{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_cb851a-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_cb851a-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_cb851a-27 inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/09\/Declaration-de-services-AT.pdf\">Abitibi-T\u00e9miscamingue<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_ce40c4-43 > .kt-inside-inner-col,.kadence-column5213_ce40c4-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_ce40c4-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_ce40c4-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_ce40c4-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_ce40c4-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_ce40c4-43{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_ce40c4-43 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_ce40c4-43 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_ce40c4-43 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2024\/07\/Declaration-de-services-BSL-MAJ-2024-06-25.pdf\">Bas-St-Laurent<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_57c619-7b > .kt-inside-inner-col,.kadence-column5213_57c619-7b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_57c619-7b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_57c619-7b > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_57c619-7b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_57c619-7b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_57c619-7b{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_57c619-7b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_57c619-7b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_57c619-7b inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/06\/Declaration-de-services-CNCA.pdf\">Capitale-Nationale et Chaudi\u00e8re-Appalaches<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id5213_8f6b6d-63 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_8f6b6d-63 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_8f6b6d-63 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_0d3e90-50 > .kt-inside-inner-col,.kadence-column5213_0d3e90-50 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_0d3e90-50 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_0d3e90-50 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_0d3e90-50 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_0d3e90-50 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_0d3e90-50{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_0d3e90-50 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_0d3e90-50 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_0d3e90-50 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2025\/05\/Declaration-de-services-CDQ-v2.pdf\">Centre-du-Qu\u00e9bec<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_c7d00c-ac > .kt-inside-inner-col,.kadence-column5213_c7d00c-ac > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_c7d00c-ac > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_c7d00c-ac > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_c7d00c-ac > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_c7d00c-ac > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_c7d00c-ac{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_c7d00c-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_c7d00c-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_c7d00c-ac inner-column-2\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/07\/Declaration-de-services-CN.pdf\">C\u00f4te-Nord<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_27a344-21 > .kt-inside-inner-col,.kadence-column5213_27a344-21 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_27a344-21 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_27a344-21 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_27a344-21 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_27a344-21 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_27a344-21{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_27a344-21 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_27a344-21 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_27a344-21 inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\">Cri (to come)<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id5213_b1a200-73 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_b1a200-73 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_b1a200-73 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_d5e808-d4 > .kt-inside-inner-col,.kadence-column5213_d5e808-d4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_d5e808-d4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_d5e808-d4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_d5e808-d4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_d5e808-d4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_d5e808-d4{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_d5e808-d4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_d5e808-d4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_d5e808-d4 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2025\/03\/Declaration-de-services-EST.pdf\">Estrie<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_73850b-fb > .kt-inside-inner-col,.kadence-column5213_73850b-fb > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_73850b-fb > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_73850b-fb > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_73850b-fb > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_73850b-fb > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_73850b-fb{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_73850b-fb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_73850b-fb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_73850b-fb inner-column-2\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/06\/declaration_services_gim.pdf\">Gasp\u00e9sie-\u00celes-de-la-Madeleine<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_22727e-6b > .kt-inside-inner-col,.kadence-column5213_22727e-6b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_22727e-6b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_22727e-6b > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_22727e-6b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_22727e-6b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_22727e-6b{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_22727e-6b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_22727e-6b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_22727e-6b inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/07\/Declaration-de-services-LAN.pdf\">Lanaudi\u00e8re<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id5213_37f158-8c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_37f158-8c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_37f158-8c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_c0399b-8b > .kt-inside-inner-col,.kadence-column5213_c0399b-8b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_c0399b-8b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_c0399b-8b > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_c0399b-8b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_c0399b-8b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_c0399b-8b{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_c0399b-8b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_c0399b-8b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_c0399b-8b inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/08\/Declaration-de-services-LAU.pdf\">Laurentides<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_107bab-b8 > .kt-inside-inner-col,.kadence-column5213_107bab-b8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_107bab-b8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_107bab-b8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_107bab-b8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_107bab-b8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_107bab-b8{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_107bab-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_107bab-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_107bab-b8 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2024\/01\/Declaration-de-services-LVL-MAJ-2024-01-26.pdf\">Laval<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_a52847-78 > .kt-inside-inner-col,.kadence-column5213_a52847-78 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_a52847-78 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_a52847-78 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_a52847-78 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_a52847-78 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_a52847-78{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_a52847-78 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_a52847-78 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_a52847-78 inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/06\/declaration_services_mauricie.pdf\">Mauricie<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id5213_359f77-c1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_359f77-c1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id5213_359f77-c1 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column5213_cdc913-35 > .kt-inside-inner-col,.kadence-column5213_cdc913-35 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_cdc913-35 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_cdc913-35 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_cdc913-35 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_cdc913-35 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_cdc913-35{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_cdc913-35 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_cdc913-35 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_cdc913-35 inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/07\/Declaration-de-services-MGIE.pdf\">Mont\u00e9r\u00e9gie<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_6e06bd-88 > .kt-inside-inner-col,.kadence-column5213_6e06bd-88 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_6e06bd-88 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_6e06bd-88 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_6e06bd-88 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_6e06bd-88 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_6e06bd-88{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_6e06bd-88 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_6e06bd-88 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_6e06bd-88 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/10\/Declaration-de-services-MTL.pdf\">Montr\u00e9al<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column5213_6def2a-63 > .kt-inside-inner-col,.kadence-column5213_6def2a-63 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column5213_6def2a-63 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column5213_6def2a-63 > .kt-inside-inner-col{flex-direction:column;}.kadence-column5213_6def2a-63 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column5213_6def2a-63 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column5213_6def2a-63{position:relative;}@media all and (max-width: 1024px){.kadence-column5213_6def2a-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column5213_6def2a-63 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column5213_6def2a-63 inner-column-3\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-yellow-background-color has-background has-wpdc-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/cavac.qc.ca\/wp-content\/uploads\/2022\/07\/Declaration-de-serivces-NVK.pdf\">Nunavik<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id5213_00de80-79 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id5213_00de80-79 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id5213_00de80-79 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id5213_00de80-79 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id5213_00de80-79 > .kt-row-column-wrap{grid-template-columns:repeat(3, 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Thus, each of the 17 CAVAC, covering all the administrative regions of the province, have a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":719,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5213","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service statement and complaint mechanism - CAVAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cavac.qc.ca\/en\/about-cavac\/declarations-de-services-et-mecanisme-de-plainte\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service statement and complaint mechanism - CAVAC\" \/>\n<meta property=\"og:description\" content=\"\u00c0 propos du CAVAC | Service statement and complaint mechanism CAVAC are concerned about providing quality service. 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